Refunds & Cancellations



 

1. Introduction
This Cancellation and Refund Policy is part of the Terms and Conditions of Service provided by ATPS GLOBAL PRIVATE LIMITED. By using our services through the website https://joshpay.in ("Website"), you agree to be bound by these Terms, including our Cancellation and Refund Policy.

2. Cancellation Policy

  • Users may cancel a transaction within 24 hours of initiating the request. To cancel a transaction, users must notify ATPS GLOBAL PRIVATE LIMITED via email at atpsglobal@gmail.com.
  • Cancellation requests will be processed by ATPS GLOBAL PRIVATE LIMITED, and users will receive confirmation regarding the status of their cancellation request within 7 business days.
  • Any transaction fees incurred during the process will not be refunded.

3. Refund Policy

  • Users may request a refund for completed transactions under the following conditions:
    • The request is made within 10 days of the transaction date.
    • The user submitted a valid reason for the refund.
    • The transaction has not been reversed, charged back, or disputed.
  • Refund requests must be submitted via email to atpsglobal@gmail.com with necessary details supporting the request.
  • Once the refund request is received and validated, ATPS GLOBAL PRIVATE LIMITED will process the refund within 7-10 business days. The refund will be issued to the original mode of payment.
  • Any refund granted will be subject to a deduction of applicable transaction fees.

4. Eligibility for Refunds
Refunds will only be granted under the following conditions:

  • The service was not provided as per the agreed terms.
  • The user provides adequate proof of complaint submitted to ATPS GLOBAL PRIVATE LIMITED within the specified timeframe.
  • The transaction amount is free from any hold by the bank or any other authority.

5. Non-Refundable Charges
The following are considered non-refundable:

  • Transaction fees charged by ATPS GLOBAL PRIVATE LIMITED for successful transactions.
  • Fees charged by banks or third-party service providers involved in the payment processing.

6. Dispute Resolution
In the event of any disputes regarding cancellations or refunds, users may contact ATPS GLOBAL PRIVATE LIMITED for resolution at the contact details provided below. ATPS GLOBAL PRIVATE LIMITED's decision on all such matters will be final and binding.

7. Updates to Policy
ATPS GLOBAL PRIVATE LIMITED reserves the right to modify or amend this Cancellation and Refund Terms & Conditions at any time without prior notice. Changes will be effective immediately upon posting the revised policy on the Website.

8. Contact Information
For any queries or further clarification regarding cancellations or refunds, please contact:

ATPS GLOBAL PRIVATE LIMITED
NEW MARK HOUSE, PLOT NO 48TO 51,
G3 GROUND FLOOR, PATRIKA NAGAR,
MADHAPUR, NEAR MEDICOVER HOSPITALS ROAD,
HITEC CITY, HYDERABAD, TELANGANA,
INDIA, 500081.
Email: atpsglobal@gmail.com

By utilizing the services offered by ATPS GLOBAL PRIVATE LIMITED, you acknowledge that you have read, understood, and agreed to these Cancellation and Refund Terms & Conditions.